Privacy Policy

Last updated: July 2026

VYQOUR ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have, when you use vyqour.com and place orders with us in India.

1. Information we collect

We collect the following categories of information:

• Account information: name, email address, phone number, and password (stored in encrypted form).
• Order information: shipping and billing addresses, items purchased, order value, and order history.
• Payment information: we do not collect or store your card, UPI, or bank details. Payments are processed directly by our payment partner, Razorpay, under their own security and privacy standards.
• Technical information: IP address, browser type, device information, and pages visited, collected automatically to keep the site secure and working correctly.
• Communications: messages you send us via the Contact page, email, or customer support.

2. How we use your information

• To process and fulfil your orders, including sharing your name, address, and phone number with our shipping/fulfilment partner so your order can be delivered.
• To communicate with you about your order status, shipping updates, and customer support requests.
• To detect and prevent fraud, abuse, and unauthorized transactions.
• To improve our website, products, and customer experience.
• To send marketing updates about new drops or offers, only if you have opted in — you can unsubscribe at any time.

3. Who we share data with

We share your information only where necessary to run our business, specifically with:

• Razorpay — to process your payment securely.
• Our manufacturing and shipping/fulfilment partner — to produce and deliver your made-to-order item.
• Hosting and infrastructure providers — to run our website and store order data securely.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Data security and breach notification

We use industry-standard measures — including encrypted password storage and secure connections (HTTPS) — to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security breach affecting your personal data, we will notify affected users and take reasonable steps to contain and address the issue as required by applicable law.

5. Data retention

We retain your account and order information for as long as your account is active and as needed to comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.

6. Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications, at any time by contacting vyqourofficial@gmail.com. We will respond to verified requests within a reasonable timeframe.

7. Cookies

We use essential cookies to keep you logged in and remember your cart. We may use analytics cookies to understand how visitors use our site, which helps us improve products and services. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

8. Account security and passwords

You are responsible for maintaining the confidentiality of your account login and password, and for restricting access to your device. Notify us immediately at vyqourofficial@gmail.com if you suspect any unauthorized access to your account.

9. Children's privacy

VYQOUR is not intended for children under 18 without parental or guardian supervision. We do not knowingly collect personal data from unsupervised children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

11. Contact us

For any privacy-related questions or requests, contact us at vyqourofficial@gmail.com.